KPI  Evaluation

KPI Evaluation

A Key Performance Indicator (KPI) is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs at multiple levels to evaluate their success at reaching targets. High-level KPIs may focus on the overall performance of the business, while low-level KPIs may focus on processes in departments such as sales, marketing, HR, support, and others.

Our Services:

Financial Metrics

  • Profit
  • Cost
  • LOB Revenue Vs. Target
  • Cost Of Goods Sold
  • Day Sales Outstanding (DSO) 
  • Sales By Region
  • LOB Expenses Vs. Budget

 

Customer Metrics

  • Customer Lifetime Value (CLV)
  • Customer Acquisition Cost (CAC)
  • Customer Satisfaction & Retention
  • Net Promoter Score (NPS)
  • Number Of Customers

 

People Metrics

  • Employee Turnover Rate (ETR)
  • percentage Of Response To Open Positions
  • Employee Satisfaction