The pandemic has accelerated e-commerce growth worldwide this year, with online sales reaching a level not previously expected. There will be some lasting impacts from the pandemic that will fundamentally change how people shop. Many businesses may close permanently, consumer shopping behaviors will permanently change. Many consumers have either shopped online for the first time or shopped in new categories. Both the increase in new users and frequency of purchasing will have a lasting impact on retail.Retailers are adapting to multichannel and trying to serve customers physically and digitally. With the increasing penetration of the internet worldwide and availability of mobile and broadband access to customers digitally has never been easier. In the seminar, we will discuss changing retail dynamics and the growth of e-commerce. In the developed market companies are using and adapting to Artificial Intelligence to optimize supply and chain and provide seamless shopping/service challenges. In the discussion, we will discuss the usage of AI in retail/e-commerce and other businesses and how it is going to change the way businesses connect with the customers.Blockchain is changing the way data is stored, distributed, and accessed by companies and customers. In the discussion, we will try to clarify the basic concept of blockchain and its growth in the developed market. 

 

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